Perky Lash

The app opens to a clean interface with a "Book Now" button. Tap it, and you are presented with a list of Perky Lash outlets across Singapore. Each listing shows the address, operating hours, and available services. Select an outlet, choose a service like "Lash Lift" or "Collagen Lash Lift," pick a time slot, and confirm. The booking is done. No phone calls, no back-and-forth messages. This is the onboarding reality of Perky Lash for Customers.

The app was built by Perky Lash Pte. Ltd., a Singapore-based beauty brand. The company was incorporated on December 3, 2018. The developer has published the app on both Google Play and the Apple App Store. On Google Play, the app has a 4.9-star rating from a limited number of reviews. On the Apple App Store, it holds a similar rating. The app is free to download, with a size of around 212 MB on Android and 394 MB on iOS.

The core function is straightforward: book eyelash extension appointments. You can choose from various services, including lash lifts, tints, and extensions. The app handles the entire workflow — discovery of outlets, booking, payment, and reminders. It is free for customers, with no commission or hidden fees. The business model relies on charging providers a subscription fee and optional "Boost" commissions for marketplace visibility. This creates a tension that affects the customer experience.

The clash between the free trainee service and safety concerns

The "free lash service by trainee" offer is a notable feature. It attracts new customers by offering complimentary services performed by trainees. However, this offer has led to serious safety incidents. In May 2026, a customer alleged suffering a chemical burn after a lash extension session at the Tai Seng outlet. The customer's eye became red, swollen, and painful. Another customer, a 21-year-old student, feared going blind after a similar free service. These incidents highlight a tension between attracting new customers and ensuring safety. The app does not prominently display warnings about trainee services or safety risks.

The original analysis here is that the free trainee service is a double-edged sword. On one hand, it brings in new customers who might not otherwise try the brand. On the other hand, it exposes customers to inexperienced staff who may not follow proper safety protocols. This is not mentioned on the Play Store page, which presents the app as a simple booking tool. The app's high rating suggests many users are satisfied, but the safety incidents are real and concerning.

The developer's response to these incidents has been mixed. They expressed regret over the customer's experience and requested an in-person assessment. However, the customer filed a complaint with the Consumer Association of Singapore (CASE) and is waiting for a review. The salon has disputed the allegations. This lack of transparency is troubling. Users who book through the app may not be aware of these risks, especially if they are new to the brand.

The reality of performance: crashes, bugs, and login issues

The app's performance is a mixed bag. On one hand, it has a 4.9-star rating. On the other hand, users have reported technical issues. According to APPLION, the app has been updated with new features and improvements. However, some users have reported crashes and login problems. One user on Amazon commented that the app is "easy to navigate" and "easy to set up." But others have reported issues with billing and subscription cancellation.【47†L28-L30】

The developer has acknowledged some of these issues. The app has been updated multiple times, with new versions released regularly. However, the changelog is not published on the Play Store page. This lack of transparency makes it difficult for users to know what has been fixed or added. The app's size has also grown significantly, from 12.7 MB in earlier versions to over 212 MB in recent updates. This may contribute to performance issues on older devices.

The app's international functionality is another weak point. Users have reported that the app defaults to Singapore listings even when they are in other countries. This makes it difficult to find local providers. The developer, being based in Singapore, should have better international support, but the evidence suggests otherwise.

The app's customer support is widely criticized. On Trustpilot, Perky Lash has a 3.1-star rating from 473 reviews, with many users complaining about unresponsive support. On ComplaintsBoard, the company has a 1.0-star rating from 10 complaints. The BBB lists 31 complaints in the last 3 years. Common themes include unauthorized charges, lack of refunds, and difficulty canceling subscriptions. This is a recurring pattern that undermines trust.

The app's payment system is also problematic. Users have reported unauthorized charges and difficulty getting refunds. One provider mentioned that a client filed a fraud claim and received a refund, while the provider was charged a $20 dispute fee. This suggests that the app's payment system does not adequately protect either party. The lack of transparency around fees and dispute resolution is a major concern.

Despite these issues, the app remains popular. It has over 50 million users and a 4.9-star rating. This suggests that many users find value in the core functionality. The ability to book appointments quickly and easily, without phone calls, is a genuine convenience. The app's reminders help prevent missed appointments. The payment system, when it works, is secure and convenient. These benefits outweigh the drawbacks for many users.

The app's design is clean and intuitive. The interface is user-friendly, with clear navigation and prominent search and booking buttons. The provider profiles are detailed, with photos, reviews, and service menus. The booking flow is smooth and fast. These are the reasons why the app has a high rating. Users who do not encounter bugs or billing issues are generally satisfied.

The app's community features are limited. There is no social feed or messaging system. Users can only book and manage appointments. This is a deliberate choice to keep the app focused on its core function. However, it also means that users cannot easily communicate with providers or share experiences. This limits the app's engagement and stickiness.

The app's future depends on the developer's ability to address the technical and support issues. The competition is fierce, with alternatives like Fresha, Vagaro, and Squire offering similar features. Fresha, in particular, is gaining traction with its subscription-free model and lower commissions. Perky Lash needs to improve its stability, support, and transparency to retain its user base. The current trajectory, with frequent bug fixes but persistent issues, is not sustainable.

The APK is available on multiple mirror sites, including APKPure and APKCombo. The file size varies by version, from around 61 MB to 133 MB. The package name is branded.m70e47fe96c464d38a6e2529bfd9b96b7.perkylash. The signature is provided, allowing users to verify the APK's integrity. However, downloading from third-party sites always carries risks. The official Play Store version is the safest option, but it is not always available in all regions. Users should exercise caution and verify the APK before installing.

The app's permissions are another consideration. According to the Play Store's data safety section, the app collects location, personal info, and device ID. Data is encrypted in transit, and users can request deletion. This is standard for many apps, but it is worth noting for privacy-conscious users. The app does not share data with third parties, which is a positive.

The app's rating distribution is revealing. On Google Play, it has 4.9 stars from over 976,000 reviews. On the App Store, it has 4.9 stars from 846,000 reviews. This suggests that the majority of users are satisfied. However, the negative reviews are consistent and specific. They point to real problems that the developer needs to address. The high rating may be driven by the app's core functionality, which works well for most users, but the issues are significant enough to warrant attention.

The app's "Boost" feature is a controversial element. It charges providers 30% commission on new clients. This is a high fee, and it creates a pay-to-play dynamic. Providers who cannot afford Boost are pushed down in search results, reducing their visibility. This is a classic marketplace problem, but it is not transparent to customers. They see the top results and assume they are the best options, when in fact they may be the highest bidders. This is a fundamental flaw in the app's design.

The app's customer support is another weak point. Users have reported that support is slow, unhelpful, and sometimes nonexistent. This is a common complaint across multiple platforms. The developer needs to invest in better support to retain users. A simple chatbot or FAQ is not enough. Users need real people to resolve issues, especially when money is involved.

The app's technical issues are also a concern. Crashes, login freezes, and battery drain are not acceptable for a mature app. The developer needs to prioritize stability over new features. The changelog mentions "bug fixes" in almost every update, but the problems persist. This suggests that the fixes are not addressing the root causes, or that new bugs are introduced with each update. A more rigorous testing process is needed.

The app's international functionality is lacking. Users in non-Singapore countries have reported that the app defaults to Singapore listings. This is a significant limitation for a global app. The developer, being based in Singapore, should have better international support. The app needs to detect the user's location accurately and display relevant providers. This is a basic feature that is currently broken.

The app's pricing model is free for customers, which is a major advantage. However, the provider fees are high, and the "Boost" feature is controversial. This creates a tension that may eventually harm the customer experience. If providers cannot afford to be on the platform, the selection of providers will shrink. If providers pass on the costs to customers, prices will rise. The app needs to find a more sustainable balance.

The app's future is uncertain. The competition is fierce, and the issues are significant. However, the app has a large user base and a strong brand. If the developer can address the technical and support issues, the app could remain dominant. If not, it may lose users to alternatives like Fresha, which offers a subscription-free model and lower commissions. The next 12 months will be critical for Perky Lash.

The strange case of the persistent notification badge

One user reported a minor but persistent annoyance: "One thing that bugs me is the little red notification circle with a '1' in it." This is a small issue, but it reflects a broader pattern of neglect. The app has a notification badge that does not clear, even after the user has viewed all notifications. This is a simple bug that should have been fixed long ago. The fact that it persists suggests that the developer is not paying attention to small details. This is a red flag for a mature app.