InterActive QRIS

The app launches to a login screen with the InterActive QRIS branding. No lengthy tutorial interrupts the first launch. Instead, you are prompted to register as a merchant or log in with an existing account. The login screen is clean and minimal, with fields for phone number and password. Below the login form, you will find a "Register Now" button for new merchants. After logging in, the app displays a dashboard showing today's transactions, sales summaries, and quick access to the POS feature. The interface is straightforward, with a bottom navigation bar containing tabs for Home, Transactions, Report, and More. The app saves your login session, so you don't need to re-enter credentials every time. You can close the app and resume later without losing your place.

The navigation is intuitive. The Home tab shows a summary of your business performance and any pending notifications. The Transactions tab lists all incoming and outgoing payments with timestamps and amounts. The Report tab displays financial summaries, daily reports, and transaction history. The More tab contains settings, store management options, the attendance feature, and support links. The app does not require any permissions to function, but it may request access to the camera for scanning QR codes and to notifications for payment alerts. You can use the core functionality without granting any permissions.

When voice notifications meet multi-store management

The voice notification feature and the multi-store management feature create a powerful combination for business owners with multiple outlets. Each payment received triggers a real-time voice notification, which can be customized to suit different store locations or staff roles. For example, a café owner with three branches can set unique notification sounds for each store, allowing staff to identify which location received a payment without looking at the device. This integration reduces manual checking and improves operational efficiency. The app does not explain this integration explicitly, but it emerges naturally from the combined use of both features.

The reverse is also true. The multi-store management feature benefits from the voice notifications by providing a centralized monitoring system. Owners can track all transactions across their stores from a single dashboard, with voice alerts confirming each payment. This is especially useful for businesses with multiple cashiers, as it reduces the risk of missed or unrecorded payments. The app does not force users to use both features together, but the integration creates a seamless experience for merchants managing multiple outlets.

The real-world performance and what breaks

Performance on modern devices is generally acceptable. The app loads quickly on a good internet connection. However, some users have reported issues with the app crashing or slowing down during peak hours. The developer has acknowledged these issues and included "bug fixes and performance improvements" in the latest update, according to the changelog. Other users have complained about slow registration and verification processes, which can delay onboarding for new merchants.

The app has faced significant controversy in the past. In November 2024, the Indonesian government temporarily suspended InterActive QRIS's services after detecting illegal transfer activities. The Ministry of Communication and Information Technology (Kominfo) blocked the app for 10 days, and the CEO issued a public statement denying involvement in online gambling. The suspension caused concern among MSMEs, but the government assured that their funds remained safe and that they would receive their rights. The incident raised questions about the app's security and compliance, which the company has since addressed through improved monitoring and transparency.

Users have also reported unexpected fees during registration and per transaction, which can be a point of frustration for merchants. The app does not clearly communicate these fees upfront, leading to surprises during the setup process. Customer service has been described as slow to respond to queries, adding to the dissatisfaction. Despite these issues, the app remains popular due to its comprehensive features and integration with the QRIS payment system.

One specific permission the app asks for

The app requests access to the camera. This permission is used to scan QR codes for payment processing. The permission is requested when you attempt to scan a QR code for the first time. The app works fine if you deny this permission—you can still enter payment details manually, but you will not be able to use the QR scan feature. The app does not request location, contacts, or storage permissions. The only permission it actively uses is for the camera, which is essential for the QRIS payment system. The data is encrypted in transit, and you can request deletion. The app does not require any permissions to function. You can use the core payment management features without granting any permissions, though the QR scan feature will be unavailable.