Moj Telekom

The eSIM activation workflow

Opening the Moj Telekom app for the first time presents a login screen. You enter your Telekom ID or email address. The system then sends a verification SMS to your registered mobile number. This two-step process is standard for telecom apps. Once inside, the main dashboard shows your active subscriptions, current balance, and any outstanding bills. The layout is clean. Navigation is handled through a bottom tab bar. The first tab is for overview. The second tab is for services. The third tab is for billing. The fourth tab is for support.

The eSIM activation feature is tucked inside the services section. You tap on "eSIM" and the app checks if your device supports it. If compatible, it generates a QR code or activates the eSIM profile directly. This eliminates the need to visit a Telekom branch. The process takes about two minutes. This is a key differentiator. Many telecom apps in Slovenia do not offer this. The app also allows you to change your tariff plan without a contract. You can top up vouchers for any number. You can also manage your home Wi-Fi network.

How the billing system and eSIM activation work together

Consider a user who wants to switch to a new phone with eSIM support. They open the app. They first check their current bill to ensure there are no outstanding payments. They then navigate to the eSIM section. The app generates a new eSIM profile. The user activates it on their new phone. The old SIM is automatically deactivated. The entire process is digital. No branch visit. No paperwork. This workflow is smooth when the app works correctly. However, some users report that the app crashes during this process. One user said the app "does not open" after installation. Another reported that the app "crashes on iPad Air" after an update. These crashes can interrupt the eSIM activation. The user might be left with a partially activated eSIM. This is a real limitation. It undermines the convenience the app promises.

The app's version history shows frequent updates. Version 5.0.5 was released on October 31, 2025. It had a size of 41.8 MB. Version 5.3.8 came out on June 16, 2026, with a reduced size of 23.0 MB. Version 5.4.1 is the latest. Each update claims to fix bugs and improve stability. Yet, user reviews consistently report new problems. One reviewer said, "With the renewed app, you broke everything." Another stated, "It's just garbage." This pattern suggests poor quality assurance. The app's average rating is 3.9 out of 5 based on 1,890 ratings. This is mediocre. Over 100,000 people have installed it. The estimated installs are around 271,551. The rating distribution shows 1,054 five-star ratings and 263 one-star ratings. This indicates a polarized user base.

Comparing the app to the web portal

The Moj Telekom app is not the only way to manage Telekom services. The web portal, moj.telekom.si, offers a more comprehensive view. The app is designed for quick tasks: paying bills, checking usage, and activating eSIM. The web portal provides deeper analytics and more management options. Some users prefer the web portal because the app is unstable. The app is also available on iOS. The iOS version requires iOS 16.0 or later. It has similar features. However, iOS users have reported crashes as well. The app is free on both platforms. It is available in Slovenian and English. This is helpful for expats and tourists.

The app's user interface is a point of contention. Some users praise its cleanliness. One reviewer said, "The UI is clean, easy to navigate." Others find it confusing. A user complained, "You made some extra buttons that say absolutely nothing, the user just clicks confusedly and looks for packages and consumption." This suggests that the UI design is inconsistent. It may vary between versions. The app also has a widget for quick overview. This widget is not yet widely available. The app's Moments award program is another feature. It pushes user satisfaction through rewards. However, this does not compensate for the core functionality issues.

The version that added Google Pay integration

The latest version's changelog mentions Google Pay integration. This allows users to pay bills faster. The changelog reads: "S storitvijo Google Pay lahko zdaj še hitreje plačate račune in napolnite račun Mobi." This is a positive addition. It aligns with the app's goal of digital convenience. However, it does not address the underlying stability problems. Users still report login issues. One user said, "Keeps logging me out every now and then (what's the point of the 'remember me' button?)." Another reported, "An error kept on occurring when I tried to buy a data package. I reinstalled the app and it doesn't recognize my login details." These login problems are persistent. They frustrate users who just want to pay a bill or check their balance.

The app's support section provides 24/7 consultation. This is a standard feature for telecom apps. Users can contact support directly through the app. However, the support feature is only useful if the app is working. If the app crashes on launch, support is inaccessible. This is a critical flaw. The app's developer, Telekom Slovenije, is a reputable company. They are a major telecom provider in Slovenia. They have the resources to fix these issues. Yet, the app's quality remains inconsistent. The app's permission requests are not listed on the Play Store. This is unusual. It may indicate that the app does not request many permissions. Or it may be an oversight.

How the app handles subscriptions and billing

The app allows users to view and edit subscription relationships. This includes both mobile and fixed services. Users can activate packages and additional services. They can also sign up for new mobile packages entirely digitally. This is a significant convenience. It eliminates the need for physical paperwork. The billing system is integrated with Google Pay and Apple Pay. Users can pay bills with credit or debit cards. They can also top up vouchers. The archive of paid and unpaid bills is stored in the app. This allows users to track their expenses over time. The app also provides notifications about network status and service updates. This keeps users informed.

The app's eSIM feature is one of its standout offerings. It allows users to change and activate eSIM cards directly. This is not common among telecom apps. It positions Moj Telekom as a modern, digital-first provider. However, the feature's reliability depends on the app's stability. If the app crashes during eSIM activation, the user may be stranded. This is a risk that users must consider. The app's overall performance is mixed. Some users report smooth operations. Others report frequent crashes and errors. The app's recent updates have focused on stability. But the problem persists. The app's future depends on the developer's ability to address these issues.