Obtén Más

Opening the App and the Biometric Gate

The first screen asks for your fingerprint or face ID. No option to skip. You must authenticate before you can see anything else. This is the biometric gate. It is designed to protect your vouchers and social program cards. But it fails frequently. One user says: "Siempre me marca error" — always shows an error. Another reports "error 502 bad gateway." When the biometrics fail, you are locked out. There is no fallback option. No password override. No PIN. Just the fingerprint scanner and a spinning wheel that never stops.

This is a serious design flaw. The app is a digital wallet for government social programs like Mi Beca para Empezar. Users rely on it to access their funds. If the biometrics fail, they cannot pay for groceries. They cannot check their balance. They cannot do anything. The only workaround is to access the account through a web browser, as one user noted: "pero si puedo entrar a mi llave por navegador" — but I can access my key through the browser. The app is essentially a decorative wrapper around a website that works better than the app itself.

The QR Payment Flow and the Missing Money Problem

QR payments are the core feature. You open the app, authenticate, select a card, and generate a QR code. The merchant scans it. The payment goes through. In theory, it is simple. In practice, it is unreliable. Users report missing money transfers. The app deducts the amount from their balance, but the merchant never receives it. The transaction is stuck in limbo. Customer support is unresponsive. One review mentions "poor customer support" as a recurring issue. There is no in-app chat. No phone number listed in the app. The only contact is an email address that takes days to reply.

The app also crashes during critical actions. One source notes: "The app frequently crashes during critical actions." This is not a minor bug. It is a pattern. Crashes during payments, crashes during balance checks, crashes during authentication. The app is unstable at the worst possible moments.

The Social Program Integration and the 502 Error

Obtén Más is tightly integrated with Mi Beca para Empezar, a Mexican government program that provides monthly scholarships to students. The app stores the digital cards for these benefits. Users can check their balance and make payments at participating businesses. This is the app's primary value proposition. But the integration is fragile. The 502 bad gateway error is a recurring problem. It is a server-side error, not a client-side issue. The app's backend infrastructure is unreliable. When the 502 error appears, the app is completely unusable. No payments. No balance checks. No access to funds.

The developer, Pagatodo Holdings, is a financial services company. They also operate Banco PagaTodo, a digital bank. One would expect a higher level of reliability from a financial institution. But the app's performance suggests otherwise. The changelog says: "Actualizamos la app de Obtén Más con la mayor frecuencia posible para que sea más rápida y confiable" — we update the app as frequently as possible to make it faster and more reliable. Yet the same issues persist across versions. The 502 error has been reported for months. The biometric failure has been reported for months. The missing money transfers have been reported for months. The updates are not fixing the core problems.

The Permission Overhead and the Privacy Promise

The app requests 26 permissions. That is a lot for a digital wallet. The exact list is not publicly available, but it likely includes location, camera (for QR scanning), storage, and device ID. The Play Store data safety section claims that no data is collected and no data is shared with third parties. Data is encrypted in transit. You can request that data be deleted. These are positive signals. But they are contradicted by the app's actual behavior. If no data is collected, why does the app need 26 permissions? The answer is not clear.

The iOS version is 100.2 MB, significantly larger than the Android version (49.23 MB). This suggests that the iOS app includes additional features or more extensive resources. But the core functionality is the same. Both versions suffer from the same issues. The iOS reviews also mention errors and crashes. The problem is not platform-specific. It is a fundamental issue with the app's architecture and backend infrastructure.